Shipping


Delivery-Service

We preferably ship out your order the same day after payment is completed. If your payment arrives on Saturday/Sunday or on a Holiday, the order will be dispatched the first following working day.

Our delivery service will bring your ordered goods to your destination within 1 to 7 working days (Saturday/Sunday and Holidays are excluded).

We do not deliver to postbox addresses.

We preferably deliver using post.nl and DPD.

 

**Countries, we deliver to (Online-Shop in English):

Country group 1: Belgium, Germany, Denmark, France, Luxembourg, Monaco, Netherlands, Spain, Sweden, Denmark

Country group 2: Andorra, Finland, *Norway, Liechtenstein, Austria, Portugal, *Switzerland

* Please note that VAT, customs duties and import and export duties can be levied on shipments to Norway and Switzerland. These are the responsibility of the recipient. If the recipient does not pay these fees, the shipment is considered as refused and will be returned to the sender (Douche Sensation). Re-shipment at the request of the customer is subject to a charge and will be sent at the normal postal rates contrary to our other regulations. The customer will not be reimbursed for the value of the goods until the parcel has been returned to Douche Sensation. The refund will be made immediately after arrival, but shipping costs paid by Douche Sensation will be invoiced in any case. This shall also apply if the customer was not originally charged for shipping (reaching a defined order value).

Country group 1: Our terms for order value of Euro 60 or more in our Online Shop

For orders with an order value of EUR 60 or more, shipping is always free of charge. Please see list below in which countries we actually ship.

We provide a transmission tracking code (Track & Trace), which allows you to have at any time maximum control about the status of your delivery.

Country group 2: Our terms for order value of Euro 90 or more in our Online Shop

For orders with an order value of EUR 90 or more, shipping is always free of charge. Please see list below in which countries we actually ship.

We provide a transmission tracking code (Track & Trace), which allows you to have at any time maximum control about the status of your delivery.

Country group 1: Our terms for order value below Euro 60 in our Online Shop

For order value below Euro 60 we charge a flat rate of Euro 5,74  plus 21% VAT.
This kind of shipping is not including a transmission tracking code (Track & Trace).

The shipping costs are clearly indicated in the shopping cart system and once again before you are placing an order.

Country group 2: Our terms for order value below Euro 90 in our Online Shop

For order value below Euro 90 we charge a flat rate of Euro 9,95  plus 21% VAT.
This kind of shipping is not including a transmission tracking code (Track & Trace).

The shipping costs are clearly indicated in the shopping cart system and once again before you are placing an order.

General information

All products on offer in our Online Shop are ready for immediate delivery, unless clearly stated in the product description or on our website. If an item is not (anymore) in stock, we will immediately inform you and discuss with you the possibilities for subsequent delivery. In such a case, you can decide, if you accept the longer waiting period or if we shall cancel the order and refund you the money without delay.

For further questions please contact us directly.