Questions & Answers (Q & A)

Information about our AROMA Showering products

Frequently asked questions and our answers

1. What is so special about the Aroma products?

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2. What should I be aware of in dealing with the products?

Although the gel filter is terminologically tested, it can happen that people react allergic to vitamin C or fragrances. In this case, stop immediately using the product.  If you know that you have a vitamin c intolerance, you are not allowed to use the product at all (an intolerance is very rare). Do not place the shower head for a long time in the bath or in the sink. Do not apply an impact on the shower head causing damage or peeling off the plated surface. Replace damaged parts.

3. Can I drink the filtered water?

The filtered water is not drinkable and no irrigation water for plants. Use it only for showering and bathing purpose. Should small quantities of water enter your mouth while showering / bathing, do not worry, because the substances are not toxic.

4. What can I do if a seal is broken or another part is defective?

All spare parts are available for purchase. Contact us.

5. How can I clean the shower head?

All parts (except gel filter) can be cleaned in a conventional dishwasher. Do not use benzene or paint thinner etc. when cleaning the product.

6. How should I store the replacement gel filter(s)?

Keep the gel filter(s) in a cool place, away from sunlight. If you do not use your shower head for a longer period of time, store the gel filter best well sealed in the refrigerator.  Warning: Sunlight may discolour the gel filters.

7. Fits the shower head to a conventional shower hose?

Yes. The shower head fits comfortably on most existing shower hoses.

8. What is an Aromatherapy-Effect?

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9. What can I save with the Aroma SPA shower head PROFESSIONAL?

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10. How can vitamin C cartridge filter remove chlorine from water?

Vitamin C (Ascorbic Acid) removes chlorine by neutralizing chlorine water. The chemical structure of Vitamin C has the ability to react with the chlorine that is contained in the water, creating non-harmful mild hydrochloric acid, which then provides mild acidic clean water that is ideal for your hair and skin development.

11. Has vitamin C been scientifically proven to safely eliminate chlorine from tap water?

Yes. Multiple tests have been performed by licensed firms in the world (such as US EPA) which have confirmed chlorine removal using Vitamin C (Ascorbic Acid).

12. When should I replace the vitamin C cartridge?

Vitamin C cartridge should be replaced when the gel color inside the cartridge filter becomes colorless. Typically a vitamin C cartridge can last up to 60 days depending on usage. Please refer to user’s manual for instructions on how to replace the cartridge filter.

13. Can I wash the micro fabric filter?

Absolutely. The micro fabric filter needs to be washed occasionally when you experience a decrease in water flow from the shower head or if the micro fabric filter has been clogged by residual contaminants. When the vitamin C cartridge filter is replaced, it is also advised to replace the micro fabric filter at the same time for optimal performance.

14. Why is the Aroma SPA Shower Head PROFESSIONAL considered an Eco-friendly product?

The Aroma SPA shower head Professional has been designed with uniquely patented holes in the shower head plate which has been proven to conserve water by approximately 25%. These triangular spray holes not only conserve water but also release higher water pressure which produces a massage-like feeling when you shower.

15. What ingredients does the vitamin C contain?

The gel inside the cartridge filter is composed of vitamin C, natural lemon oil, distilled water, and dextrin. None of these ingredients are harmful for the human body.

16. How does the Aroma SPA shower head PROFESSIONAL produce negative ions?

The Aroma SPA shower head produces negative ions through the Lenard Effect which is created by the triangular spray holes from the shower plate. The effect is created when water molecules are applied to oxygen or carbon dioxide through the friction between a surface of the water and the colliding water, thus generating negative ions along the way. The Aroma SPA shower head Professional produces up to 421,000 pcs/cc (equivalent to a waterfall). Negative ions have been scientifically proven to relieve stress, increase blood flow, balance pH, and improve breathing.

17. What is the difference between the water pressure of the Aroma SPA shower head PROFESSIONAL and a regular shower head?

An average shower head streams water up to a maximum height of 0.8 meters while the Aroma SPA shower heads can reach a water pressure stream height of up to 2.5 meters. 

18. Is the vitamin C cartridge filter and micro fabric filter included with the purchase of an Aroma SPA shower head PROFESSIONAL?

Yes. The Aroma SPA shower head includes one vitamin C cartridge filter and one micro fabric filters.

19. What is the warranty for the Aroma SPA shower head Professional?

The warranty for the Aroma SPA shower heads is one (1) year. Please read warranty instructions included in the manual provided.

20. Where can I purchase the products described?

You can purchase products in our Online Shop Douche Sensation.

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